Reference:
Linc421600001812
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Grantham, NG31 9RT
Role: Customer Service Advisor Location: Grantham, Lincolnshire Salary: £17,004 Hours 37.5 hours per week, 5 days out of 7 NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Customer Service Advisors are a pivotal part of the success of the service we provide. Duties of a Customer Service Advisor ? To be the first point of contact for our service users through email and phone calls ? To communicate to our Driver Technicians providing allocations for re-bookings, call outs ? To book in the delivery and collection of healthcare equipment with our service users ? To arrange the service and repair of certain items with our service users ? To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external) Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor ? IT literacy and administration skills, the ability to undertake sales order processing and update systems ? Excellent customer service skills, friendly and approachable telephone manner ? Ability to work well under pressure, resilience when needed and an empathetic nature ? A team worker with a flexible approach and good communication skills ? Attention to detail All successful applicants would be subject to a basic DBS disclosure. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training ? Progression opportunities NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered If you believe you have the necessary skills and experience for the Customer Service Advisor role, then please send a cv and covering letter explaining why you should be considered for the position.
Reference:
Linc421600001813
Job Type:
Temporary
Industry:
Healthcare / Socialcare
Location:
Grantham, NG31 9RT
Role: Customer Service Advisor (6 Month Temp) Location: Grantham, Lincolnshire Salary: £17,004 Hours: 37.5 hours per week, 5 days out of 7 NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Customer Service Advisors are a pivotal part of the success of the service we provide. Duties of a Customer Service Advisor ? To be the first point of contact for our service users through email and phone calls ? To communicate to our Driver Technicians providing allocations for re-bookings, call outs ? To book in the delivery and collection of healthcare equipment with our service users ? To arrange the service and repair of certain items with our service users ? To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external) Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor ? IT literacy and administration skills, the ability to undertake sales order processing and update systems ? Excellent customer service skills, friendly and approachable telephone manner ? Ability to work well under pressure, resilience when needed and an empathetic nature ? A team worker with a flexible approach and good communication skills ? Attention to detail All successful applicants would be subject to a basic DBS disclosure. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training ? Progression opportunities NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered If you believe you have the necessary skills and experience for the Customer Service Advisor role, then please send a cv and covering letter explaining why you should be considered for the position.
Reference:
West421300001814
Job Type:
Permanent / Contract
Industry:
Healthcare / Socialcare
Location:
Littlehampton
Role: Customer Service Advisor (Temp - Perm ) Location: Littlehampton, West Sussex Salary: £17,004 Hours: 37.5 hours per week, Monday - Friday NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Customer Service Advisors are a pivotal part of the success of the service we provide. Duties of a Customer Service Advisor ? To be the first point of contact for our service users through email and phone calls ? To communicate to our Driver Technicians providing allocations for re-bookings, call outs ? To book in the delivery and collection of healthcare equipment with our service users ? To arrange the service and repair of certain items with our service users ? To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external) Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor ? IT literacy and administration skills, the ability to undertake sales order processing and update systems ? Excellent customer service skills, friendly and approachable telephone manner ? Ability to work well under pressure, resilience when needed and an empathetic nature ? A team worker with a flexible approach and good communication skills ? Attention to detail All successful applicants would be subject to a basic DBS disclosure. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training ? Progression opportunities NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered If you believe you have the necessary skills and experience for the Customer Service Advisor role, then please send a cv and covering letter explaining why you should be considered for the position.
Reference:
Bard00001815
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Head Office/Home Based with requirement to attend Head Office approximately fortnightly
Role: Bid Writer Location: Bardon Leicestershire/Home working. Will require a Head Office visit at least once every 2 weeks. Salary: £35,000 - £39,000 Hours: Monday - Friday, 37.5 hours per week. NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. What we look for in our Bid Writers ? Have strong bid/proposal writing experience and be able to work to deadlines. ? Have capability to develop winning strategy for opportunities. ? Have excellent communication skills, especially written grammar, vocabulary, spelling and punctuation. ? Have the ability to structure responses to comprehensively highlight the strengths of the business. ? IT Skills in Windows/Outlook/Word/Excel. ? Highly motivated with natural enthusiasm ? Self-motivated and focused on continual improvement ? Proven success, making significant contributions towards performance objectives and the implementation of Best Practice ? Comfortable operating as part of a team or working independently. ? Clear-thinking ? Loyal Educated to degree standard and ideally with membership or working towards membership of the Association of Proposal Management Professionals. A full driving licence is essential as UK travel will be required. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered NRS Healthcare is a forces-friendly organisation. We welcome and support members of the Armed Forces community within our workforce. We have also signed the Armed Forces Covenant, demonstrating our ongoing commitment to supporting those who serve or have served, and their families. If you believe you have the necessary skills and experience for the bid Writer role, then please send a CV and covering letter explaining why you should be considered for the position.
Reference:
Linc421600001804
Job Type:
Temporary
Industry:
Automotive
Location:
Grantham Ng31 9RT
Role: Driver Technician (6 month Temp) Location: Grantham, Lincolnshire Salary: £18,800 Full Time: Tuesday - Saturday, 37.5 hours per week NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Driver Technicians are a pivotal part of the success of the service we provide. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users ? Demonstrate when required the use and function of the equipment (as per induction training) ? To follow a pre scheduled route ensuring the smooth and timely delivery of our equipment ? Report or handle any queries, questions or issues during visits ? To log all activity on company provided scanners Please note this is not an exhaustive list of duties and responsibilities What we look for in a Driver Technician ? To hold a current,valid driving licence ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? A good communicator, resilience when needed and an empathetic nature ? A certain amount of flexibility ? There will be a requirement on a rota basis to support out of hours' activity, for which you will receive a one off payment plus overtime at 1.5 for all hours worked. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In addition, for insurance purposes you must have held a UK driving licence for at least 3 years. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training ? Progression opportunities ? Full NRS branded uniform ? The ability to use the company vehicle for commuting purposes (site specific) NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered If you believe you have the necessary skills and experience for the Driver Technician role, then please send a CV and covering letter explaining why you should be considered for the position.
Reference:
Oxfo00001802
Job Type:
Permanent
Industry:
Automotive
Location:
Bicester
Role: Driver Technician Location: Bicester - Oxfordshire Salary: £23,000 Full Time 42.5 hours per week. Monday - Friday - 8-5pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Driver Technicians are a pivotal part of the success of the service we provide. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users ? Demonstrate when required the use and function of the equipment (as per induction training) ? To follow a pre scheduled route ensuring the smooth and timely delivery of our equipment ? Report or handle any queries, questions or issues during visits ? To log all activity on company provided scanners Please note this is not an exhaustive list of duties and responsibilities What we look for in a Driver Technician ? To hold a current,valid driving licence ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? A good communicator, resilience when needed and an empathetic nature ? A certain amount of flexibility ? There will be a requirement on a rota basis to support out of hours' activity, for which you will receive a one off payment plus overtime at 1.5 for all hours worked. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In addition, for insurance purposes you must have held a UK driving licence for at least 3 years. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Pension scheme ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training ? Progression opportunities ? Full NRS branded uniform ? The ability to use the company vehicle for commuting purposes (site specific) NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed registered If you believe you have the necessary skills and experience for the Driver Technician role, then please send a CV and covering letter explaining why you should be considered for the position.
Reference:
Bard00001561
Job Type:
Contract
Industry:
All
Location:
Bardon (Head office)
Role Title: TECS Reconciliation Analyst - 3 month position Reporting Line: TECS Central Support Manager Salary: £18,000pa - £20,000pa (pro rata) Role NRS Healthcare is the UK's leading outsourced service provider of products and services to support independent living, including daily living aids, mobility and disability equipment and therapeutic resources. Operating across the UK, the Company employs approximately 850 staff. It has revenues of approximately £140 million on which it generates EBITDA of around £6.3 million. The Company aspires to grow to circa £200 million of revenues of the next two years and development of the Telecare proposition will form a key part of the growth plans. Accountabilities The TECS Reconciliation Analyst will be expected to perform the following tasks: ? Completing the reconciliation of data between NRS's system and the monitoring centre's data. ? Resolving discrepancies between the data ? Liaising with local service centre to resolve queries ? Liaising with sub-contractor to resolve queries ? Assist in devising a process to ensure the data remains aligned between the data sets. Note: this is not an exhaustive list of responsibilities and duties associated with this job role. The post holder is expected to undertake other duties, which may from time to time be reasonably required. Competencies Typical qualities of a successful TECS Reconciliation Analyst include: ? High level of experience using MS Excel ? Experience in data management ? Minimum 2 years office experience ? Effective communication skills ? High attention to detail ? Ability to communicate with all levels of staff ? Ability to work on their own In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed If you believe you have the necessary skills and experience to be an NRS Healthcare Reconciliation Analyst , please forward your CV.
Reference:
Camb425400001801
Job Type:
Permanent
Industry:
Automotive
Location:
Huntingdon
Position: Warehouse Operative/Driver Relief Location: Huntingdon, Cambridge Salary: £17,004 Hours: 37.5 - Monday to Friday and alternate Saturdays NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people’s quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Warehouse Operative/Driver Relief's are a pivotal part of the success of the service we provide. What we look for in a Warehouse Operative/Driver Relief Ability to move and track goods in and stock movements through a computerised bar coded scanner system Picking and assembly of equipment, quality assurance and putting away of stock The ability to lift and move equipment Cleaning, decontamination and preparation of returned equipment may be part of the role, full training will be provided A team worker with a flexible approach and good communication skills Safe driving of a commercial vehicle, the ability to undertake the delivery, installation and collection of community equipment from service user’s homes across the county Basic DIY skills and the ability to do lifting and movement of equipment Excellent customer service skills, friendly and approachable A good communicator, resilience when needed and an empathetic nature In return we offer you the following; A chance to work as part of a great team doing a rewarding job Competitive salary and benefits package such as pension, discounts and offers Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) Participation in our employee recognition scheme Full training NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed
Reference:
West00001794
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Worthing BN14 8PN (Hove until approx September)
Role: Technology Enabled Care Team Leader Location: West Sussex Salary: £26,500-£27,315 Hours: Monday - Friday 37.5 hours per week. Do you want to be a valued part of a Technology Enabled Care Service (TECS) that NRS Healthcare are delivering as the Development Partner for West Sussex County Council and NHS CCGs? which will see the lives of people in West Sussex be improved through using a range of different care technologies. NRS Healthcare already delivers TECS in 9 other areas of the country so you will be joining a nationwide team specialising in this emerging field of care and support. From digital telecare, telehealth, internet of things based predictive sensors and artificial intelligence based insights, smart homes and mobile / health app based technologies, this is an exciting place to be and great for your own career development. If you've a passion for learning and enjoy working hard to get the best outcomes for your customers then join the team. What we look for in a Technology Enabled Care Team Leader The post holder will provide management and leadership for the day to day running of the service and support Delivery Partner activities. They will provide line manage the unregistered staff responsible for ? Technology Enabled Care service referral processes, assessment, installation / set up, review, collection, repair, maintenance, stock management ? Providing local information, advice and guidance for members of the public, whether public funded or private pay customers and will have ? Practical day to day management of the TEC Service offices The TEC Team Leader will also be able to drive across the county to complete community based assessments / installations for care technology where relief cover is needed or there are peaks in demand for service. This will be done with professional support and supervision from an Occupational Therapist. The TEC Team Leader will also manage customer service, leading on complaint investigation, concerns, comments and compliments. You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family. Person Specification: Essential Education/Qualifications - ? Good level of general education to GCSE or similar (as a guide 4 GSCE's A*-C) Desirable Education/Qualifications - ? Level 5 Management qualification ? Level 2 Introduction to Technology Enabled Care or equivalent ? Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications ? Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, telecare CPD Essential Experience ? Experience of leading and managing staff ? Relevant and recent experience of working with Health or Social Care ? Experience of working with adults and older people with complex needs ? Specialist knowledge of care technology equipment ? Experience of establishing and improving processes within a service and ensuring that staff understand these and follow them through ? Experience of carrying out assessments of needs and intervention ? Experience of working with a range of partner organisations Desirable Experience ? Experience within a community setting ? Experience of working within a Health and Social Care setting. ? Knowledge of Telecare / Assistive Technology / Technology Enabled Care Services solutions ? Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate Essential Skills ? Management and Leadership skills ? Assessment skills ? Excellent interpersonal skills ? Good communication, listening skills ? Ability to prioritise and categorise based on information provided and using sound judgement ? Effective written skills ? Effective organisation and time management skills ? Ability to complete and use spreadsheets (Excel) and other IT based reports ? Ability to prioritise your work ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Demonstrable Knowledge and practice of good customer care skills Other Requirements: ? Ability to drive within West Sussex as needed and occasional visits to other NRS locations in the UK ? Health, safety and risk aware ? Maturity ? Enthusiasm ? Honesty and integrity ? Flexibility To be noted: ? This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. ? This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. ? Travelling will be necessary within this role - both across West Sussex and on occasions to other NRS Service Centres or Head Office in Leicestershire ? NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service check. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Participation in our employee recognition scheme ? Full training NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed
Reference:
Leic426400001792
Job Type:
Permanent
Industry:
Transport & Logistics
Location:
South Wigston Leicester
Role: Driver Technician Location: South Wigston, Leicestershire Salary: £20,000 Hours: 42.5 ( working 5 days out of 7) NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Driver Technicians are a pivotal part of the success of the service we provide. What we look for in a driver technician ? Safe driving of a commercial vehicle, the ability to undertake the delivery, installation and collection of community equipment from service user's homes across the county ? Basic DIY skills and the ability to do lifting and movement of equipment ? Excellent customer service skills, friendly and approachable ? A good communicator, resilience when needed and an empathetic nature As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In addition, for insurance purposes you must have held a UK driving licence for at least 3 years and have experience in driving a 3.5 tonne vehicle or similar. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Company sick pay scheme which increases with service ? Participation in our employee recognition scheme ? Full training ? NRS Healthcare are an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. NRS Healthcare is also Disability Confident Committed If you believe you have the necessary skills and experience for the Driver Technician role, then please send a CV and covering letter explaining why you should be considered for the position.