Reference:
Torb428100003841
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Paignton
Role: Customer Service Advisor Location: Paignton Salary: £21,242 pa Hours: Full time 40 hrs per week, Monday - Friday This is no ordinary customer service role. We are looking for people to join us who care about others and want to make a difference in their community. Are you that person? Our Customer Service Team are the first point of contact for many of our vulnerable service users and their families and a pivotal part of the success of the service we provide to predominantly domestic settings across Torbay. Our Customer Service Advisors deal with the day-to-day communication between NRS, prescribers and service users. Using telephone and other communication channels you will be part of a service that allows vulnerable people to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed most. Although the job may be fast paced and challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community. Role & Responsibilities: ? To be the first point of contact for our service users, their families and clinicians. ? To communicate to our Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs. ? To book in the delivery and collection of healthcare equipment with our clients. ? To arrange the service and repair of certain items with our clients. ? To demonstrate adaptability and excellent people skills as you will be dealing with various people including vulnerable clients, their relatives, clinicians, and colleagues. ? To comply with company processes and procedures. ? To effectively manage stock queries and out of stock process. ? To update the systems in a timely manner and maintain filing systems and records. ? Various shift patterns What we look for in a Customer Service Advisor: ? IT literacy and administration skills, the ability to undertake order processing and update systems. ? Excellent customer service skills, friendly and approachable telephone manner. ? Ability to work well under pressure, resilience when needed and an empathetic nature. ? A team worker with a flexible approach and good communication skills. ? Attention to detail and organisation skills. In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Free on-site tea, coffee & hot chocolate ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts About us ? NRS Healthcare is the UKs leading provider of Community Equipment Services and is a market-leading and award-winning provider of products and services designed to support independent living. ? We deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. ? We employ over 1000 staff and work for over 40 Local Authorities, Clinical Commissioning Groups, and NHS Trusts. ? With a heritage over 70 years, we have unparalleled expertise in daily living aids and disability aids for older people, disabled adults and children and their carers. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
Bard00003936
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Grantham
Role: Community Engagement Lead Location: Grantham Salary: £28,000 - £33, 000 pa Hours: Full time 37.5 hrs per week, Monday - Friday Responsible for: Embedding the strategy for liaising with the community of service users & carers, relevant groups, and operational partners in the local area. Developing relationships with third parties and ensuring these result in improvements in both the outcomes for Service Users and in the NRS Service. Job Purpose To work within the Clinical Excellence Division and with other Community Engagement Leads across the NRS estate proactively and in partnership with all stakeholders of the NRS Community Equipment Service (including the voluntary sector, NHS partners, Social Care partners and the care sector). The role will collate all customer insights and feedbacks, develop joint working initiatives, gain further insights into the services people receive and ensure these translate into service improvements and improved outcomes for people who use our service. These innovations and developments should meet the needs of the business and support the changing needs of health and social care. The role will also produce external communication to ensure people are aware of the service feedback and improvements. Key Responsibilities The post holder will: ? Collate stakeholder insights and feedbacks using a range of methods from a wide range of NRS stakeholders including people who use our services and their families / carers, commissioners, and prescribers ? Ensure that these methods involve reaching people who maybe traditionally harder to get feedback from, especially hard to reach communities ? Analyse & use this insight to create monthly, standardised reports focused on key themes. The reports will be presented to external commissioners and internal service managers. ? Use the insight to co-produce innovative service improvements and business developments based on stakeholder needs. These themes should be agreed centrally within Clinical Excellence Division. ? Work with business leads to develop an action plan of strategic and commercial services based on both stakeholder needs and health & Social care developments ? Write, deliver, and present stakeholder insight actions in a professional manner appropriate to the audience which maybe people who use our services, healthcare professionals, commissioners or NRS colleagues ? Build relationships with stakeholders, NRS colleagues across the business and other partners to ensure this action plan is driven forward and contribute to the culture of the business ? Engage with third sector groups within the locality of the service centre - particularly those relating to service users and carers. ? Explore how we can add social value via those groups and utilising the social value leads and clinical teams within the National Service Centres. ? Disseminate centrally managed / coordinated external communications / social media content Person Specification: Values & behaviours Essential Criteria ? People first - customer excellence ? Aspirational ? Collaborative ? Insightful Education / Qualifications ? Good standard of education, preferably at Higher level or equivalent of experience of working at a similar level Experience & knowledge ? Skills and knowledge of how to analyse complex information and provide innovative solutions ? Commercial acumen ? Awareness of business drivers and constraints ? Understanding of health and social care landscape and the people who use the services ? Experience of successfully working with a wide range of stakeholders ? Experience in clear report writing and presentation skills to a variety of audiences Skills/Abilities ? Effective written and verbal communication skills ? Effective project management and time management skills ? IT skills ? Ability to prioritise your work and work to deadlines ? Ability to reflect and critically appraise own performance ? Ability to use work autonomously at times and make decisions ? Ability to motivate others ? Positive attitude ? Willingness to learn ? Good interpersonal skills ? Demonstrable knowledge and practice of good customer care skills Other Requirements ? Ability to Travel when required ? Health, safety and risk aware In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Kent428400003930
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Maidstone
Role: Driver Technician Location: Maidstone Salary: £23,400 pa Hours: Full Time 40 hrs per week, working 5 days out of 7, on call rota Job purpose: Deliver, collect, installs, adjust, assess and demonstrate equipment and goods in, to and from the homes of vulnerable people to assist in helping to live independently. Often the role is undertaken in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be end of life, have learning difficulties or needing equipment to help rehabilitate. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. In return we offer you the following: ? Full training and NRS branded uniform ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Lond00003923
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
London - West
Role: Therapy Assistant Location: London Salary: £23,000 - £ 30,000 pa Hours: Full time 37.5 hrs per week, Monday - Friday What NRS Healthcare does? NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. You will be part of a newly formed clinical team and support staff set up to deliver clinical excellence across the Consortium of 20 London Boroughs. The contract is due to 'go live' in April so this is a unique opportunity to be with us from the very start. Clinical Excellence is at the core of our organisation, so you can rest assured you'll receive all the support you need to increase your abilities and succeed in your role. You will be working with, and supported by, a qualified Occupational Therapist (OT) and will be part of a growing clinical team in London and across the Country. The role will involve supporting the equipment service from a clinical perspective in-line with the principals of Clinical Governance. This involves developing skills to become an equipment expert and supporting people with advice, information and training to choose the most cost-efficient way to meet service users equipment needs Occupational Therapy Assistant duties include but not limited to: ? Make referrals and recommendations, under the clinical supervision of the NRS OT, to other services as required - e.g. referral for safeguarding physiotherapy or community nursing input. ? Clearly record outcomes of intervention in line so that the success, or otherwise, of projects is measurable, both in terms of service user and carer satisfaction as well as financial efficiencies. ? Attend or lead meetings as and when required ? Provide support with gatekeeping of new special orders to promote the use of recycled equipment and demonstrating the cost and efficiency savings achieved ? Provide equipment and service advice to prescribers of community equipment under the guidance of the Occupational Therapist ? Facilitate support and lead on the delivery of training to prescribers, carers, charities and internal staff on equipment and the service ? Support to prescribing teams to identify interim solutions for specials which have failed/require repair in the community whilst the item is being repaired/replaced ? Liaison with equipment companies about special equipment ? Supporting the OTs in developing special projects as agreed with the commissioners ? Attend and support service user and prescriber forums ? Keeping an accurate record of work undertaken ? Responding to telephone or email queries from prescribers and commissioners ? Offering support or training either over the phone or face to face regarding the use of IRIS and the special equipment ordering process. ? Supporting the Customer Support Assistants in their daily contact with prescribers and their queries. ? Supporting internal staff with advice and training ? Cataloguing special equipment effectively, keeping the on-line catalogue up to date and manage and integrate the special and children's equipment service across the service through the delivery of monthly update bulletins. ? Supporting Equipment Review Groups and Service Review Groups ? To complete investigations and audits under the guidance of an Occupational Therapist ? Work with the NRS OT and prescribers to promote effective partnership working. ? Work in partnership with Health, Social Services, therapy and community nursing staff across the London Consortium in relation to the community equipment service, and other agencies as necessary. Occupational Therapy Assistant Keys Skills and competencies include: ? Relevant additional qualifications e.g. NVQ Level II / III in Health and Social Care or willingness to undergo additional vocational training as required ? Demonstrate an appropriate level of knowledge and skills in the field of the equipment needs of adults and/or paediatrics. ? Proficient IT skills ? Demonstrate an appropriate level of knowledge of conditions and disability ? Participate in NRS Healthcares appraisal and supervision processes ? Fully compliant with all relevant mandatory training as and when required. ? Participate in service development and training as required. ? Train the trainer qualifications or willingness to undertake additional training In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
PortPort00003929
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Portsmouth
Role: Driver Technician Location: Portsmouth Salary: £20,995 pa Hours: Full Time 42.5 hrs per week, Monday - Saturday, 08:00am - 17:00pm Job purpose: Deliver, collect, installs, adjust, assess and demonstrate equipment and goods in, to and from the homes of vulnerable people to assist in helping to live independently. Often the role is undertaken in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be end of life, have learning difficulties or needing equipment to help rehabilitate. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. In return we offer you the following: ? Full training and NRS branded uniform ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Buck426100003924
Job Type:
Temporary
Industry:
Healthcare / Socialcare
Location:
Aylesbury
Role: Technology Enabled Care Services - Triage Officer Location: Aylesbury Salary: £20,600 pa Hours: Full time 37.5 hrs per week, Monday - Friday 08:30am - 16:30am Maternity Cover 14 months contract Do you want to be a valued part our Technology Enabled Care Service (TECS) NRS Healthcare is the Development Partner working with Buckinghamshire Council to deliver specialist care technology services for people living in Buckinghamshire. NRS Healthcare delivers TECS in 6 other areas of the country so you will be joining a nationwide team specialising in this field of care and support. From digital telecare, telehealth, devices that include predictive sensors and artificial intelligence-based insights, smart homes, and mobile/health app-based technologies, this is an exciting place to be and great for your own career development. If you've a passion for learning and enjoy working hard to get the best outcomes for your customers, apply to join the team. We look forward to receiving your application. Based at the NRS Aylesbury site the post holder will: ? Support the Technology Enabled Care Services (TECS) team members in the delivery of an effective TECS service. ? Supporting the triaging of TECS referrals and identifying the most appropriate course of action for these, including translating into effective technical installation requirements. ? Support the Service and Transformation Manager with creating a local environment for change through effective communication, supporting process improvements and creating cult, so that TECS becomes an integral part of the local health and care system. ? Prioritise and log all referrals into the IT system (IIZUKA) ? Contact service users / carers by telephone and carry out telephone assessment or book an appointment for an assessor to visit the person at home. ? Ensure follow up visits and signposting are completed effectively and timely. ? Update all IT systems (including Icon and Excel) accurately and in a timely manner ? Undertake review telephone calls to service users to ensure all needs have been meet ? Ensure landlords permission is gained if necessary, for the TECS installation of Key safes, cameras and any other Tec equipment as required to meet the identified need. ? Work flexibly at times to ensure that changing priorities are met ? Being proactive in directing/signposting people, family members / carers to other relevant support services sources of assistance and support ? Be the lead Customer Services role for private payers choosing to buy TECS (where applicable ) services from NRS directly and for publicly funded customers, supporting the commissioners' local strategy to increase the uptake of TECS by both groups of people. ? Support the team with work arising out of negotiations with other service providers, like the NHS, Adult Social Care, Third Sector organisations. ? Taking a supporting role in projects and service developments as agreed with the commissioners. ? Work closely with prescribers to promote effective partnership working. ? Work in partnership and close liaison with other health, social care and voluntary sector partners as required. ? Clearly record all intervention in line with evidence-based practice so that the success, or otherwise, of the service is measurable, both in terms of service user and carer satisfaction as well as financial efficiencies. ? Attend meetings as and when required/ support with presentations and training delivery as and when required. ? Participate in NRS Healthcares appraisal and supervision processes ? Fully compliant with all relevant mandatory training as and when required Essential Criteria ? Good level of general education to GCSE or similar (as a guide 4 GSCE's A*-C) ? Demonstrable Knowledge and practice of good customer care skills - particularly over the telephone ? Experience (personal, paid or voluntary) of working with disabled adults and older people ? Experience of working with a range of partner organisations ? Assessment skills ? Excellent interpersonal skills ? Good communication, listening skills on the telephone ? Ability to prioritise and categorise based on information provided and using sound judgement ? Effective written skills ? Effective organisation and time management skills ? Ability to complete and use spreadsheets (Excel) and other IT based reports ? Ability to prioritise your work ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Demonstrable Knowledge and practice of good customer care skills ? Willing and able to occasionally travel to other NRS locations in the UK ? Health, safety and Risk aware ? Maturity & resilience ? Enthusiasm ? Honesty and integrity ? Flexibility & responsiveness Desirable Criteria ? Relevant additional qualifications e.g. administrative qualifications, Health and Social Care qualifications ? Relevant additional qualifications e.g. Level 2/3 in Health and Social Care, NVQ ? Experience within a community setting ? Experience of working within a Health and Social Care setting. ? Experience of working in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be at end of life, have learning disabilities or needing equipment to help rehabilitate ? Knowledge about personalised care and support and relevant legislation In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Norf427200003890
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Norwich
Role: Customer Service Advisor Location: Norwich Salary: £18,525 pa Hours: Full Time 37.5 hrs per week, between Monday - Saturday 08:00am - 18:00pm Candidates need to be based within driving distance to the main location Job purpose: NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. This is no ordinary Customer Service Advisor role. We are looking for people to join us who care about others and want to make a difference in their community. Are you that person? You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across Norfolk. This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed. This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible. Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community. You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs. You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable. You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances. Role & Responsibilities: ? To answer and deal professionally with incoming phone calls from occupational therapists and clients ? To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system ? To ensure all trained policies and procedures are followed correctly and accurately ? To process and file all driver paperwork when returned to the depot ? Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor: ? A positive can-do attitude ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? Good communication skill, resilience, flexibility, and an empathetic nature In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts ? Employee biannual retention bonus scheme of 1.25% of basic annual salary ? Company Sick pay after completion of probation period To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
Camb425400003832
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Huntingdon
Job title: Warehouse Manager Location: Huntingdon Salary: 32,500 - £33,500 pa Hours: Full ti8me 40 hrs per week, Monday - Friday 08:00am - 16:30pm Warehouse Manager NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. What we look for in a Warehouse Manager; ? First class communication skills (both written and verbal) ? An open and co-operative approach, manages change in a positive way ? Ability to positively lead, motivate and develop employees to their full potential ? The ability to manage and develop KPI performance measures and targets ? Good planning and organisational skills ? Thorough understanding of ISO 9001 to include process flows and work instructions ? Thorough understanding of Health and Safety management ? Ability to cope and work under pressure ? Must be a highly self motivated individual ? High degree of PC literacy In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
Buck426100003847
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Aylesbury
Role: Driver Technician Location: Aylesbury Salary: £24,725 pa Hours: Full Time 40 hrs per week, Monday - Friday Job purpose: Deliver, collect, installs, adjust, assess and demonstrate equipment and goods in, to and from the homes of vulnerable people to assist in helping to live independently. Often the role is undertaken in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be end of life, have learning difficulties or needing equipment to help rehabilitate. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. In return we offer you the following: ? Full training and NRS branded uniform ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Kent428400003884
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Maidstone
Role: Warehouse Supervisor Location: Maidstone Salary: £28,000 - £29,500 pa Hours: Full time 40 hrs per week, Monday - Friday between 08:00am - 18:00 pm (Saturday for business needs) NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. What we look for in a Warehouse Supervisor Essential: ? Demonstrates competency in English and Maths. ? Ability to work as part of a team. ? Ability to use own initiative and work without supervision ? Ability to work accurately with attention to detail. ? IT literate. ? Competent in Excel spreadsheets and ability to create Pivot Tables. ? Experience of stock control systems and manual stock counting. ? Experience of managing quality ? Flexible and proactive. ? Up to date with knowledge of health and safety legislation and regulations ? Ability to investigate potential disciplinary matters. Desirable: ? Experience of handheld scanners. ? Experience of computerised, location based inventory systems. ? Experience of maintaining accurate records. In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.