Role: Technical Instructor Location: York Salary: £21,500- £23,500 pa Hours: Full-Time, 37.5 hrs per week, Monday to Friday, 8:30am- 16:30pm We now have an excellent opportunity for a Technical Instructor, to join our busy Wheelchair service and support in the delivery of an outstanding clinical service across York and North Yorkshire. Working in a busy wheelchair centre as a Technical Instructor is a rewarding career where you help and support a variety of different patients every day, to get busy living! We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Technical Instructors are a pivotal part of the success of the service we provide. What we look for in a Technical Instructor: ? You will work within appropriate guidelines and upon direction of a wheelchair therapist to deliver wheelchair solutions and clinical interventions which meet the service users' individual needs. ? In this 'hands on' technical role you will work with the technical team to repair and modify wheelchairs, as well as providing appropriate education to patients and carers in order to encourage patient participation in the management of their condition. ? You will also take responsibility for Ensuring client records are maintained and providing typed reports of assessments and handovers carried out, as necessary, guaranteeing that all reports written by self, supervisees or students are to an acceptable standard. ? Previous experience of working as a Technical Instructor is highly advantageous, preferably from a relevant clinical area; although we welcome applications from Technical Instructor's from any background who are looking to further develop their knowledge and experience in this specialised industry. Previous experience working as a therapy assistant provides a great background for the transition to the role of technical instructor too! We also welcome applications from individuals who haven't got any previous experience but who can demonstrate excellent hand skills from a different industry and a patient focused manner. ? As a Technical Instructor, you will be a strong communicator, and have a flexible and caring approach. You will be methodical and have good organisational skills, particularly when working to varying deadlines, and you will be a proactive individual, who is passionate about delivering an excellent service and developing your skills within a professional service setting. ? You will use these skills to work closely within a multi-disciplinary team, to deliver an effective patient led service to wheelchair users throughout the region. In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.

Position: Warehouse Operative/Driver Relief Location: Bournemouth Salary: £20,319 pa Hours: Full-Time, 37.5 hrs per week, Monday- Friday, 9:00am- 17:00pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Warehouse Operatives are a pivotal part of the success of the service we provide. Our warehouse operative role is responsible for the day-to-day activities associated with the efficient running of the warehouse and refurbishment facility regarding the receipt, management and dispatch of stock. Main Duties of a Warehouse Operative/Driver Relief ? Cleaning, decontamination, and preparation of returned equipment ? Managing goods-in, refurbishment, quality assurance and putting away of returned stock. Raising Delivery Query Reports for any defects and quantity differences ? Picking and assembling of equipment, prior to distribution in the community. Quality checking of Special Orders against Prescription ? Supporting Monthly stock counting activity. Ensuring that all parts used are accounted and recorded for with a monthly count for Finance Reconciliation. ? Performing relief driving on occasion, we aspire for all our staff to progress within the business, such opportunities could be field based delivering equipment in the longer term ? Adhering to health & safety standards and practices at all times ? Supporting the role of in-house occupational therapist with cataloguing Returned Specials ? Supporting Prescriber visits in store with equipment advice and demonstration ? Supporting any other duties perceived as appropriate by your manager ? *Forklift truck driving - for some roles ? Relief driving What we look for in a Warehouse Operative/Driver Relief ? To be physically fit as lifting and carrying is required ? The ability to follow verbal and written instruction ? Basic level of IT literacy ? Ability to work well under pressure, resilience when needed and an element of flexibility ? A team worker with a flexible approach, can-do attitude, and good communication skills ? Attention to detail ? Current, full driving licence Development opportunities - progression to a Senior Team Warehouse Operative ? Supervisory cover for Operations Manager ? Provide Training for Warehouse Operations to improve performance & competency ? Manage and action exception reports such as CRAV, Ghosting, Scrap ? Manage HV Scrap process in line with contractual requirements ? Support in house OT with cataloguing Returned Specials ? Ensure all parts used are accounted and charged for with a monthly count for Finance Reconciliation ? Support Prescriber visits in store with equipment advice and demonstration In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.

Job Title: Customer Service Advisor Location: Grantham Salary: £23,028 pa Hours: Full Time, 37.5 hrs per week, 5 days out of 7 Candidates need to be based within driving distance to the main location Job purpose: NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. This is no ordinary Customer Service Advisor role. We are looking for people to join us who care about others and want to make a difference in their community. Are you that person? You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across Lincolnshire. This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed. This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible. Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community. You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs. You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable. You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances. Role & Responsibilities: ? To answer and deal professionally with incoming phone calls from occupational therapists and clients ? To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system ? To ensure all trained policies and procedures are followed correctly and accurately ? To process and file all driver paperwork when returned to the depot ? Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor: ? A positive can-do attitude ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? Good communication skill, resilience, flexibility, and an empathetic nature In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.

Role: Occupational Therapist Location: Southampton & Portsmouth Salary: £32,000- £36,000 pa Hours: Full-Time, 37.5 hrs per week, Monday- Friday JOB SUMMARY The post holder will split their time working between the 2 sites based on priorities. ? A clinical specialist within this Community Service Centre is likely to be involved with: ? Answering prescriber queries via email and telephone, in relation to the community equipment available on the core IRIS catalogue ? Working collaboratively with prescribing professionals to achieve the outcome required for the people who draw on care and support, in the fastest time with the lowest cost ? Liaising directly with the in house clinical advisory team (CAT) to ensure collaborative working ? Facilitating basic equipment training for new prescribers to allow them access to the IRIS online ordering system ? Supporting or taking a lead in organising, running and reporting on Equipment Review Groups and other clinical meetings on behalf of NRS when necessary ? Overseeing the management of the 'recycled special' equipment stored in the warehouse to ensure accurate cataloguing and effective use for cost savings ? Taking a lead on special projects in collaboration with the commissioners ? Acting as gatekeeper to ensure that orders for special equipment for children are reviewed first to see if they can be satisfied from existing stock to make savings for commissioners ? Establishing and carrying out reviews of service users with the aim of recalling and recycling the equipment which is no longer needed - particularly in care homes ? Supporting other clinical services developments across the wider business. KEY RESPONSIBILITIES The post holder will: ? Work closely with prescribers to promote effective partnership working ? Work in partnership and close liaison with Adult Social Care, therapy and community nursing staff and CAT across both contracts, the community equipment service and other agencies as necessary ? Write timely professional reports/ records and action plans in line with professional guidelines that comply with appropriate record keeping policies as necessary ? Be a positive role model and ambassador of NRS Healthcare ? Attend or lead meetings as and when required ? Be fully conversant and compliant with your professional code of conduct and the requirement of continuous professional development ? Participate in NRS Healthcares appraisal and supervision processes ? Be fully compliant with all relevant mandatory training as and when required ? Be accountable for own professional development and actions in line with professional registration requirements, national and local guidelines ? Maintain a professional portfolio demonstrating clinical and professional development Quality and Service User Safety: ? To promote and safeguard the welfare of children, young people and vulnerable adults ? To be compliant with NICE guidance and other statutory / best practice guidelines ? To report any incidents of harm or near miss in line with the incident reporting policy as appropriate. To ensure appropriate actions are taken to reduce the risk of reoccurrence ? To contribute to the identification, management and reduction of risk in the area of responsibility ? To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and service user experience ? To ensure monitoring of quality and compliance with standards is demonstrable within your clinical practice General ? To maintain up to date knowledge of legislation, national and local policies and issues in relation to moving and handling practice as part of professional registration ? To comply with the Professional Codes of Conduct and to be aware of changes to these ? To maintain an up-to-date knowledge of all relevant legislation and local policies ? To ensure that all duties are carried out in accordance with current quality initiatives within the work area ? To comply with all relevant policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these ? To comply at all times with Information Governance related policies. Staff are required to respect the confidentiality of information about staff, service users and business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.

Role: Occupational Therapist Location: Bournemouth Salary: £34,000 - £40,000 pa Hours: Full Time, 37.5hrs per week, Monday - Friday 09:00am - 17:00pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Occupational Therapists and clinical support staff are a pivotal part of the success of the service we provide. A clinical specialist within this Community Service Centre is likely to be involved with: ? Answering prescriber queries via email and telephone, in relation to the community equipment available on the IRIS catalogue ? Acting as gatekeeper to ensure that orders for special equipment are reviewed first to see if they can be satisfied from existing stock to make savings for commissioners ? Working collaboratively with prescribing professionals to achieve the outcome required for the people who draw on care and support, in the fastest time with the lowest cost ? Facilitating basic equipment training for new prescribers to allow them access to the IRIS online ordering system ? Supporting or taking a lead in organising, running and reporting on Equipment Review Groups and other clinical meetings on behalf of NRS when necessary ? Overseeing the management of the 'recycled special' equipment stored in the warehouse to ensure accurate cataloguing and effective use for cost savings ? Taking a lead on special projects in collaboration with the commissioners ? Establishing and carrying out reviews of service users with the aim of recalling and recycling the equipment which is no longer needed - particularly in care homes ? Supporting other clinical services developments across the wider business. KEY RESPONSIBILITIES The post holder will: ? Work closely with prescribers to promote effective partnership working ? Work in partnership and close liaison with Adult Social Care, therapy and community nursing staff, the community equipment service and other agencies as necessary ? Write timely professional reports/ records and action plans in line with professional guidelines that comply with appropriate record keeping policies as necessary ? Be a positive role model and ambassador of NRS Healthcare ? Attend or lead meetings as and when required ? Be fully conversant and compliant with your professional code of conduct and the requirement of continuous professional development ? Participate in NRS Healthcares appraisal and supervision processes ? Be fully compliant with all relevant mandatory training as and when required ? Be accountable for own professional development and actions in line with professional registration requirements, national and local guidelines ? Maintain a professional portfolio demonstrating clinical and professional development Quality and Service User Safety: ? To promote and safeguard the welfare of children, young people and vulnerable adults ? To be compliant with NICE guidance and other statutory / best practice guidelines ? To report any incidents of harm or near miss in line with the incident reporting policy as appropriate. To ensure appropriate actions are taken to reduce the risk of reoccurrence ? To contribute to the identification, management and reduction of risk in the area of responsibility ? To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and service user experience ? To ensure monitoring of quality and compliance with standards is demonstrable within your clinical practice General ? To maintain up to date knowledge of legislation, national and local policies and issues in relation to moving and handling practice as part of professional registration ? To comply with the Professional Codes of Conduct and to be aware of changes to these ? To maintain an up-to-date knowledge of all relevant legislation and local policies ? To ensure that all duties are carried out in accordance with current quality initiatives within the work area ? To comply with all relevant policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these ? To comply at all times with Information Governance related policies. Staff are required to respect the confidentiality of information about staff, service users and business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff are responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.

Role: Minor Adaptations Technician Location: Portsmouth Salary: £24,700 pa Hours: Full-Time, 37.5 hrs per week, between Monday- Saturday, 8:00am- 17:00pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. The successful candidate will undertake skilled and manual maintenance works such as installing, handrails, bathroom adaptions including grab rails, shower chairs/seats and small general maintenance work associated around the home or any work deemed a minor adaption. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Driver Technician for Minor Adaptations will be a pivotal part of the success of the service we provide. What we look for ? Safe driving of a commercial vehicle, the ability to undertake the delivery, installation of minor adaptations which include grab rails, stair rails and fitting of devices in service user's homes and places of residence. ? Apprentice trained craft skills in Joinery. ? Enhanced DIY skills and the ability to fit and install seating systems to aid the lifting, movement and support of individuals ? A good communicator, resilience when needed and an empathetic nature. ? Good understanding and appreciation of effective customer care, friendly and approachable ? Good standard of record keeping and organisation and minor administration (including basic numerical skills) ? Flexible approach to working hours In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.

Job Title: Customer Service Advisor Location: Plymouth Salary: £21,674 pa Hours: Full Time, 40 hrs per week, Monday- Friday, 8:00am- 16:30pm Candidates need to be based within driving distance to the main location Job purpose: NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. This is no ordinary Customer Service Advisor role. We are looking for people to join us who care about others and want to make a difference in their community. Are you that person? You will be a critical part of a close-knit team who deal directly, by phone, with Occupational Therapists and our Clients to arrange and book equipment to be delivered, fitted, and collected, in predominantly domestic settings across Plymouth. This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed. This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible. Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community. You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs. You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable. You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances. Role & Responsibilities: ? To answer and deal professionally with incoming phone calls from occupational therapists and clients ? To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system ? To ensure all trained policies and procedures are followed correctly and accurately ? To process and file all driver paperwork when returned to the depot ? Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor: ? A positive can-do attitude ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? Good communication skill, resilience, flexibility, and an empathetic nature In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.

Job Title: Customer Service Advisor Location: Bardon (hybrid) Salary: £23,028 pa Hours: Full Time, 42.5 hrs per week, Wednesday to Sunday- 3pm-8pm, 8am-8pm as per rota Candidates need to be based within driving distance to the main location Job purpose: NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. This is no ordinary Customer Service Advisor role. We are looking for people to join us who care about others and want to make a difference in their community. Are you that person? This equipment is supplied to vulnerable people, to allow them to remain independent in their homes, allowing the NHS and Social Services to deliver frontline care where it is needed. This equipment and the service you will provide is a lifeline to many vulnerable people, and you will ensure that the orders are booked correctly and accurate information recorded for our drivers to carry out their service as efficiently as possible. Although the job may be challenging at times, what you will gain in abundance is satisfaction and pride in the knowledge that you are genuinely making a difference to vulnerable people in your community. You'll benefit from in depth training for this role and the chance to work in a small, close knit team of CSAs. You will also need to be able to communicate effectively whilst displaying kindness and empathy as many of the clients you will speak to are classed as vulnerable. You may also at times be dealing with clients, who are receiving end-of-life care, so you will also need to be resilient when faced with difficult circumstances. Role & Responsibilities: ? To answer and deal professionally with incoming phone calls from occupational therapists and clients ? To make outgoing phone calls to clients to arrange delivery or collection of equipment, and record all information accurately on the booking system ? To ensure all trained policies and procedures are followed correctly and accurately ? To process and file all driver paperwork when returned to the depot ? Please note this is not an exhaustive list of duties and responsibilities What we look for in a Customer Service Advisor: ? A positive can-do attitude ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable ? Good communication skill, resilience, flexibility, and an empathetic nature In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.

Role: Driver Equipment Trainer Location: London Salary: Between £28,000- £31,000 pa Hours: Full-Time, 42.5 hrs per week, Monday- Friday Lead all training and coaching with Field Service team undertaking all functions associated within the contract. Ensure that the team complies with NRS processes and procedures and operates safely in line with NRS Occupational Health and Safety Management System. Responsibilities & Duties ? Co-ordinate and manage the field service departments training and onboarding. ? Ensure 100% competency sign off process is adhered to for all technical installation & maintenance requirements for equipment in the community, before Driver Techs install in the community. ? Training record card compliance. ? Completes Driver assessments. ? Coaches and leads the way with what good looks like regarding Customer service and Standards. ? Be the Scanner Champion and drive correct usage. ? Manages Defective scanner & swap out process. ? Cognito OPA Review & Scanner Performance Review ? Daily & Monthly Vehicle checks and outcomes. ? Vehicle utilisation and journey report monitoring ? Completes environmental risk assessment and Field Service complaint Admin. ? Manages training completion and trackers, reportable monthly. ? Supports in recruitment where necessary. This is not an exhaustive list of responsibilities and duties associated with this job role. The post holder is expected to undertake other duties, which may from time to time be reasonably required. Required Competencies ? Great Admin skills ? Good communicator, both verbal and written ? IT literate ? Ability to work under pressure and to tight deadlines. ? Ability to plan and execute against a plan ? Values driven These are not all essential but desired competencies. In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.

Role: Driver Technician Location: Grantham Salary: £23,029 pa Hours: Full-Time, 42.5 hrs per week, 5 days out of 7 Job purpose: Deliver, collect, installs, adjust, assess and demonstrate equipment and goods in, to and from the homes of vulnerable people to assist in helping to live independently. Often the role is undertaken in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be end of life, have learning difficulties or needing equipment to help rehabilitate. Duties of a Driver Technician: ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. What we look for in a Driver Technician: ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.