Reference:
York501500003341
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
York
Role: Wheelchair Technical Instructor Team Leader Location: York Salary: £25,000 - £27,500 pa Hours: Full time 37.5 hrs per week Monday - Friday 08:30am - 16:30pm Main Purpose To Lead a team of Wheelchair Technical Instructors (TI's) across the North Yorkshire and Vale of York Wheelchair Service. Manage and develop the team to meet competency frameworks and performance measures. Be responsible for the developing TI's to provide technical expertise in the set and adjustment of wheelchairs and modular special seating. Supporting the clinicians in assessments both in clinic and on home visits. Conduct basic reviews and provision of equipment for clients, to contribute to Service developments within the Team and support of the Clinical Lead on delivery new initiatives. We have 1 x full time permanent vacancy (37.5 hours). This is a multi-location post, based in York but you will be required to work in Harrogate, Scarborough and Northallerton area, therefore a car driver is essential. ? The successful candidates will ideally have experience of working with patients in a technical environment and have experience in leading a team of staff. ? The post holder will play a key role in the provision of a high-quality service covering the assessment, ? You will work closely with a variety of health care professionals and staff from other agencies/organisations ? Must have the ability to innovate and problem solve to help clients achieve their mobility goals and facilitate independence. ? Excellent communication skills and being team focused are a must for this role. ? You will be working both in the community and the hospital settings and will be required to visit patients in their own homes. We pride ourselves on the supportive and friendly nature of our Wheelchair Service; we offer regular 1:1 clinical supervision and appraisal to support your continued professional development and have a well-established in-service and external training opportunities. General information: ? Most information handled within this post will be strictly confidential and must be treated as such. Client confidentiality must be respected at all times. ? NRS will assist you by providing mandatory training, support and advice. Safeguarding children and adults is everyone's business ? The post holder will need to be flexible in their approach, undertaking, as necessary, any other duties appropriate to the position. ? You will also be required to travel to locations other than your normal place of work. Due to the nature of your role, it may be necessary to work to time constraints and tight deadlines. This may occasionally require staying late or working outside normal working hours of attendance. ? Although the above job description contains the main elements of your duties, from time to time you will receive further instructions as to the nature of your responsibilities. Because of the ever changing and developing nature of the Companys business your obligations/duties will inevitably also vary and develop over time. The Company reserves the right at any time during your employment to require you to undertake duties, which are reasonable and fall within your capabilities. This document outlines the major areas of responsibility and key tasks. It is not intended to be an exhaustive job description. In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
York501500003340
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
York
Position: Decontamination / Cleaning Operative Location: York Salary: £18,575 - £19,500 pa Hours: Full time 37.5 hrs per week, Monday - Friday 08:00am - 16:00pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. Our Warehouse Operatives are a pivotal part of the success of the service we provide. What we look for in a Decontamination/Cleaning Operative: ? Literate and competent use of English and IT literate to a basic level ? Good time keeping and time management ? Physically capable to do the job due to heavy items ? Able to take and follow instructions ? Planning and organising with a Good attention to detail ? Team worker Further development opportunities - progression to a Warehouse Senior Team: ? Supervisory cover for Operations Manager ? Provide Training for Warehouse Operations to improve performance & competency ? Manage and action exception reports such as CRAV, Ghosting, Scrap ? Manage HV Scrap process in line with contractual requirements ? Support in house OT with cataloguing Returned Specials ? Ensure all parts used are accounted and charged for with a monthly count for Finance Reconciliation ? Support Prescriber visits in store with equipment advice and demonstration In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an basic Disclosures and Barring Service Check.
Reference:
Norf427200003337
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Norfolk
Job Title: Customer Service Advisor Location: Norfolk Salary: £18,525 pa Hours: Full Time 37.5 hrs per week, Working between Monday - Saturday 08:00am - 18:00pm Job purpose NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Customer Service Advisors are first point of contact for many of our customers and a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's everyday lives. Our Customer Service Advisors deal with the day-to-day communication between NRS, prescribers and clients, using telephone and other communication channels. Also, they ensure that NRS systems are appropriately updated in a timely and effective way. Head Office roles offer remote capabilities - candidates need to be based within driving distance to the main location Key Duties of a Customer Service Advisor ? To be the first point of contact for our service users. ? To communicate to our Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs. ? To book in the delivery and collection of healthcare equipment with our service users. ? To arrange the service and repair of certain items with our service users. ? To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external). ? To comply to processes and procedures. ? To effectively manage stock queries and out of stock process. ? To update the systems in a timely manner and maintain filing systems and records. What we look for in a Customer Service Advisor ? IT literacy and administration skills, the ability to undertake order processing and update systems. ? Excellent customer service skills, friendly and approachable telephone manner. ? Ability to work well under pressure, resilience when needed and an empathetic nature. ? A team worker with a flexible approach and good communication skills. ? Attention to detail and organisation skills. In return we offer you the following: ? Full training ? Competitive salary and benefits and paid overtime ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Program and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
West421300003336
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Littlehampton
Role: Service User and Stakeholder Liaison Lead Location: Littlehampton Salary: £28,000 - £30,000 pa Hours: Full time 42.5 hrs per week, Monday - Friday 08:00am - 17:00pm Purpose: ? In line with the overall transformation strategy and plans and the changing stakeholder requirements, including those that are County and Commissioner led ? To create and manage a stakeholder relationship plans ? To identify, prioritise and engage the key stakeholder groups (clinical and user). ? To set up, schedule and facilitate: events, regular meetings, training, upskilling and bi-direction feedback sessions. This includes, but is not limited to, GP Surgeries, Care Homes, Care Agencies, Charities, Social Care, Health Care, Social Worker, Discharge, Rehab, D2A teams, better lives initiatives and so on. ? To digest information, for example, white papers and legislation and best practices and influence the direction of travel via regular meetings and documentation and sharing of 'ways of working' across contracts and teams. ? To record meeting content, decisions and agreements - produce and circulate meeting notes for: reference, visibility and as part of the effectiveness measurement and auditable governance of the role against the plans. ? To build trusting relationships with stakeholder groups in order to facilitate and support other NRS Healthcare inputs and channel access into those stakeholder groups in order to enable steerage, thought leadership, prescriber behaviours and improvements to outcome effectiveness, by creating actionable insights into stakeholder needs/views on how the service can be improved as well as support the resulting service improvement activities. ? To lead communications with local stakeholders to ensure the NRS/Partnership service is understood and effectively used by stakeholders - measures set required. ? To produce the annual plans under the guidance of the SERVICE MANAGER. ? To feed into the overall plans the progress and effectiveness of the actions to complete a meaningful and effective feedback loop - measures set required. ? Enable new and effective inroads into County/NHS teams to facilitate improvements in knowledge, cost savings and new opportunities. What experience, skills and qualifications will you have: ? Experience of working within a health or social care setting, together with customer service skills and knowledge as well as knowledge of the wider transformational services provided by the various and targeted organisations. ? Understanding of the social and health needs of the groups of service users we work with, including those who are older, frail, living with dementia, have long term conditions or disabilities, working with family carers etc. ? Experience of managing multiple projects and responsibilities with ability to prioritise and organise work effectively ? Good interpersonal skills, including demonstrable knowledge and practice of customer care ? Marketing/PR experience would be helpful ? A Social Care or clinical qualification (such as nursing, physiotherapy, Occupational Therapy) would be an advantage ? Understanding of customer research and survey techniques and analysis ? You will need a UK driving licence What will your responsibilities be: ? Implement and develop a strategy for liaising with the community of service users, relevant groups and operational partners, working with the SERVICE MNAGER and the clinical leads on the contract ? Lead engagement with the above groups and our commissioner groups, creating a strategy and annual plan for communication and engagement ? Create , lead and attend existing groups formed to understand different groups needs and work and how the contract can support this ? Lead the delivery of surveys and all feedback from users, carers, prescribers and other stakeholders, including complaints, ensuring all feedback is responded to, analysed, reported as a co-ordinated picture of how the service is seen, and recommend changes and improvements accordingly. ? Organise, promote and support engagement events locally ? Create and produce local communications with stakeholders, promoting awareness and understanding of what the service offers and how stakeholders can best work with us and make the most of our services. This will include for example social media, press, events, local websites, leaflets, posters, research and reports In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
York501500003335
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Northallerton
Role: Wheelchair OT Location: Northallerton Salary: £35,000 - £42,000 pa Hours: Full time 37.5 hrs per week, Monday - Friday 08:30am - 16:30pm Main Purpose: To be clinically responsible for the assessment, review and provision of equipment for clients, to contribute to Service developments within the Team and to lead with support of supervisor on an agreed clinical area. NRS Healthcare -CCG Commissioned provider of the Vale of York and North Yorkshire Wheelchair services We have 1 x full time permanent vacancy (37.5 hours) We will consider inexperienced Band 6 for a development role. The successful candidates will be state registered Occupational Therapists or Physiotherapists, and, ideally have some experience of specialist seating, pressure care and postural management. The post holder will play a key role in the provision of a high-quality service covering the assessment, prescription and provision of wheelchairs, pressure cushioning and associated accessories to clients of all ages with a wide variety of conditions. You will work closely with a variety of health care professionals and staff from other agencies/organisations and must have the ability to innovate and problem solve to help clients achieve their mobility goals and facilitate independence. Excellent communication skills and being team focused are a must for this role. You will be working both in the community and the hospital settings and will be required to visit patients in their own homes. This is a multi-location post, so you will be required to work in Harrogate, Scarborough, Northallerton and York area, therefore a car driver is essential. We pride ourselves on the supportive and friendly nature of our Wheelchair Service; we offer regular 1:1 clinical supervision and appraisal to support your continued professional development and have a well-established in-service and external training opportunities. For further information or to arrange an informal visit to one of our wheelchair clinics, please contact the Clinical Lead- Rachel Cleary on 07720085049 Email address: rcleary@nrs-uk.co.uk General information: ? Most information handled within this post will be strictly confidential and must be treated as such. Client confidentiality must be respected at all times. ? NRS will assist you by providing mandatory training, support and advice. Safeguarding children and adults is everyone's business ? The post holder will need to be flexible in their approach, undertaking, as necessary, any other duties appropriate to the position. You may also be required to travel to locations other than your normal place of work. Due to the nature of your role, it may be necessary to work to time constraints and tight deadlines. This may occasionally require staying late or working outside normal working hours of attendance. Although the above job description contains the main elements of your duties, from time to time you will receive further instructions as to the nature of your responsibilities. Because of the ever changing and developing nature of the Companys business your obligations/duties will inevitably also vary and develop over time. The Company reserves the right at any time during your employment to require you to undertake duties, which are reasonable and fall within your capabilities. This document outlines the major areas of responsibility and key tasks. It is not intended to be an exhaustive job description. In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Bard000002
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon
Position: PS Customer Service Administrator Location: Bardon Salary: £14,820 pa (FTE £18,525 pa) Hours: 30 hrs per week Monday - Friday between 08:30am - 17:00pm NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. What we look for in a PS Customer Service Administrator ? Excellent attention to detail. ? Ability to work flexibly to meet business demands. ? Excellent keyboard skills. ? A resilient approach to work and able to motivate yourself and support your team colleagues. ? Experience of high volume data processing. ? Ability to communicate effectively at all levels. ? Excellent observation skills. ? IT Literate with experience of using windows based applications (e.g. Excel etc). ? Ability to work under pressure and maintain a positive outlook. ? Knowledge of SAP desirable. In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
Bard00003032
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon
Role: Replenishment Analyst Location: Bardon / based from home Salary: £24,500 per annum Hours: Full time 37.5 hrs per week, Monday - Friday 08:30am - 16:30pm Role Purpose: Working as part of the Product Sales Purchasing team responsible for all aspects of buying and inventory management for a designated range of products held within the NRS main Distribution Centre. Main duties: ? To monitor and manage stock replenishment in DC. ? To place orders according to the purchasing schedule. ? To follow/monitor the purchase orders until goods are delivered as per the order requirements. ? To coordinate with QA ensuring the stock meets the quality required. ? To resolve delivery issues raised by the warehouse by liaising with suppliers quickly and efficiently. ? To expedite all outstanding orders on a weekly basis ensuring system delivery dates are updated and accurate for all users to view. ? To resolve day to day customer queries on all products and orders, liaising with customer services. ? To resolve all invoice queries. ? To take a proactive approach to reduce out of stocks. ? To produce & monitor supplier performances reports and take steps to rectify non-conforming suppliers. Key Competencies/Skills: ? Excellent verbal and written communication skills. ? Positive, can-do attitude, with drive to be successful. ? Organised, diligent, self-sufficient, and reliable. ? Strong team player. ? A desire to facilitate and embrace continuous improvement within the Business. ? Good understanding of Supply Chain processes and Procedures. ? Competent user of Microsoft Excel. ? Competent Mathematical skills. ? Have used an MRP/ERP in previous positions. ? Ability to work in an organised and methodical manner to meet timescales and deadlines is essential. ? Use of SAP is an advantage. In return we offer you the following: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Program and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
TECS00003327
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Maidstone
Role: Community Equipment & TECS Technician Location: Maidstone Salary: £21,000 - £24,000 pa Hours: Full time 40 hrs per week, Monday - Friday between 08:00am - 18:00pm Do you want to be a valued part of our growing Technology Enabled Care Service (TECS) that NRS Healthcare are delivering as the development partner for local Authorities and NHS CCGs? The service enables the lives of people who want to stay in their own homes to be improved through using a range of different care technologies. NRS Healthcare already delivers TECS in 9 other areas of the country so you will be joining a nationwide team specialising in this emerging field of care and support. From digital telecare, telehealth, internet of things based predictive sensors and artificial intelligence-based insights, smart homes and mobile / health app-based technologies, this is an exciting place to be and great for your own career development and personal progression. If you've a passion for learning and enjoy working hard to get the best outcomes for your customers, then join the team. Purpose of this role: Deliver, collect, install, adjust, assess, and demonstrate both Community equipment and Technology based equipment and services, to and from the homes of vulnerable people to assist in helping to live independently. Often the role is undertaken in a challenging and emotional environment, dealing with clients/families that may be recently bereaved, be end of life, have learning difficulties or needing equipment to help rehabilitate or just for families and friends to have peace of mind that loved ones have access to emergency help in the event of an accident or incident. What we are looking for: ? The post holder will deliver, collect, install and demonstrate, repair and maintain care technology equipment, including telecare. This will be done in people's own homes across the county, travelling by driving a commercial vehicle. ? You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family. ? Day to day management of stock on van ? Set up / repair / collection of care technology in people's own homes ? Ability to move and track equipment in and stock movements through a computerised bar code scanner system ? A team worker with a flexible approach and good communication skills ? Driving safely and efficiently to undertake required activities, keep daily van cheeks are recorded accordingly. Any defects are logged and dealt with in a timely manner ? Timely communication of issues with regard to activities back to the service centre ? Communication of any perceived safeguarding issues with clients back to the service centre ? Loading/checking the correct equipment on to a dedicated vehicle. ? Delivery and collection of the correct equipment. ? Understanding and demonstrating the correct functionality of the equipment where necessary. ? Undertaking the correct and safe installation of equipment. ? Undertaking the repair or replace of any damaged or faulty stock item ? Appropriate use of IT, including company scanners in accordance with company processes ? Appropriate processing of all paperwork. ? Vehicle maintenance, including safety checks ? Correct PPE and compliance to infection control processes ? Any other duties perceived as appropriate by the line manager Required Competencies: ? Demonstrably safe driving ? Physically capable ? Empathy ? Resilience ? Attention to detail ? Good command of both written and spoken English ? IT literate - ability to learn and quickly update systems ? Ability to take and follow written and verbal instruction ? Self-motivated, able to work alone ? Practical skills required for installation and technical work ? Conflict management ? Trustworthy and honest Progression to Driver Technician senior team: ? Supervisory cover for Operations Manager ? Provide Training for Driver Technicians to improve performance & competency ? Support Operations Manager with Monthly van checks and take action upon unsatisfactory results ? Investigate accident/damage to company vehicles in line with Fleet Policy ? Carry out community risk assessments for larger/complex items ? Manage and action exception reports such as CRAV, Bad collection moves PERSON SPECIFICATION ? Good level of general education to GCSE or similar (as a guide 4 GSCE's A*-C) including English and maths ? Experience (personal, paid or voluntary) of working with disabled adults and older people ? Knowledge of TEC and the role of TEC is an advantage ? Knowledge and experience of working with Healthcare Professionals ? Experience of working with a range of partner organisations ? Excellent interpersonal skills ? Good communication, listening skills on the telephone ? Ability to prioritise and categorise based on information provided and using sound judgement ? Effective written skills ? Effective organisation and time management skills ? Good computer skills, along with Smart Phone Technology ? Ability to complete and use spreadsheets (Excel) and other IT based reports ? Ability to prioritise your work ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Demonstrable Knowledge and practice of good customer care skills In return we offer you the following ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits ? Career progression opportunities & training ? Pension scheme ? Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) ? Participation in our employee recognition scheme and recommend a friend scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
Bard00003325
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon
Role: Supply Chain Planning Manager Location: Bardon / Hybrid Salary: £35,000 pa Hours: Full time 37.5 hrs per week, Monday - Friday 08:30am - 16:30pm This is an exciting & new role for NRS and is key to support the growth of the business and the aspirations for the future. Reporting into the Head of Supply Chain, you will work alongside the Purchasing, Product Sales, Imports and Central Distribution Centre teams to continuously improve stock processes, act as the business partner, be confident to challenge the status quo and develop and implement new ways of working. As the role works across multiple business functions it will support the wider aspirations of the business to reduce waste within the supply chain and ensure that it is fit for the future. The Person The successful candidate will be of degree calibre or able to demonstrate equivalent relevant experience. You will be motivated, professional, and conscientious person to work as part of our Supply Chain team. You will have a passion for stock management, process improvement, forecasting, S&OP and keeping the customer at the forefront of our mind. You will be analytical in nature and have the ability to source information from multiple places, manipulate it and provide insight to support better decision making. Pace will be part of your nature but not at the cost of accuracy. Your approach will be measured, with an attitude to own a solution and deliver the right result for the business based on data challenging the status quo. You will have the ability to have an independent view based on the data. Responsibilities: You will be responsible for the stock holding targets with the purchasing teams, working with them to ensure that we have all of the business channels requirement reflected in the forecasts. Provide the business with a forward view of stock requirements, cash investment, stock per channel and manage the supply chain critical path. Working with the operational, purchasing and sales teams to provide a space requirement forecast and maximise efficiency. Have the ability to scenario plan changes in the supply chain and their impact based on financial, operational, customer or economic constraints. You will define, implement, and improve stock management and forecasting within NRS. Focus must remain on having the right stock available at the required volume in the correct channel at all times. Implement new Supply Chain planning function successfully. Including the creation of a critical path for the supply chain function. Recommend and coordinate expediting activities and associated resources in order to minimise risk of delays Ensure that the supply chain function acts in a way that considers the future critical path and priorities stock accordingly. Leads the weekly supply chain planning meeting across the business to ensure that plans take into account new product, existing requirements and new sales channels and keeping everyone aligned to the business goals. As the supply chain function within NRS continues to develop the roles responsibilities will also develop over time. Key Skills: You must have excellent Excel skills, be competent in data analytics & insight. A good understanding of S&OP principles and great communications of detailed plans. Supplier management experience. Detailed understanding of the supply chain from point of order to point of delivery, including the returns processes. Project management experience with the ability to manage stakeholders at all levels. You will be comfortable working in a fast paced and, at times challenging, environment and have the patience to address challenges calmly with a solution-based approach. A working knowledge of SAP is desirable. (SAP R/3 and SAP S4 Hana) Strong Analytical Skills Strong operational and commercial awareness. In return we offer you the following A chance to work as part of a great team doing a rewarding job Competitive salary and benefits Career progression opportunities & training Pension scheme Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) Participation in our employee recognition scheme and recommend a friend scheme Entitlement to Employee Assistance Programme and Bike to Work scheme Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.
Reference:
Buck426100001979
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Aylesbury
Role: Customer Service Team Leader Location: Aylesbury, Buckinghamshire Salary: £25000 - 27,000 per annum Hours: Full Time, 40 hours per week , Monday -Friday 08:30am - 17:00pm NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. We are looking for a highly motivated individual who can help us in our mission to improve people’s quality of life and independence every day. Our Customer Service Team Leaders are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people’s everyday lives. Duties of a Customer Service Team Leader: To assist the Area Customer Services Manager with the running of the customer service department within the ICES contract(s) for NRS and the customer. To build and maintain a robust partnership approach to senior management and development of the customer service department. To lead, motivate and develop effective management within the customer service department. To maintain effective control over all administration activity in order to achieve the requirements set out in the contractual service specification. To maintain high levels of communication at all levels in order to ensure effective management of the contract. To resolve complaints received and investigate thoroughly whilst also reporting findings to the Area Customer Services Manager. To provide KPI reporting to the Area Customer Services Manager (when needed) in all relevant areas of customer service. What we look for in a Customer Service Team Leader: Good people supervision skills and previous experience of leading people. Team leader/managerial experience in a contact centre environment preferable. First class communication skills (both written and verbal). Ability to positively lead, motivate and develop employees to their full potential. The ability to drive performance measures and exceed KPI targets. Good planning and organisational skills. Thorough understanding of process flows and work instructions. Ability to cope and work under pressure. Must be a highly self-motivated individual. Robust PC literacy skills. In return we offer you the following A chance to work as part of a great team doing a rewarding job Competitive salary and benefits Career progression opportunities & training Pension scheme Enhanced holiday of 33 days per year (including bank holidays) which increases with service up to 38 days per year (including bank holidays) Participation in our employee recognition scheme and recommend a friend scheme Entitlement to Employee Assistance Programme and Bike to Work scheme Access to exclusive employee discounts and savings in gym & wellness discounts To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to a basic Disclosures and Barring Service Check.