Reference:
Clin00002718
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
This is a split post between Southampton and West Sussex
Position: Occupational Therapy Assistant Location: Southampton and West Sussex Salary: £26000 per annum Hours: Full time You will be working and supported by the clinical team at NRS which has an expanding team of Occupational Therapists and Occupational Therapy Assistants across the country. This is a split post across Southampton and West Sussex and you will work along OT's in both depots. The role will involve supporting the special equipment service, helping to provide advice for prescribers on special equipment that has been catalogued and working closely with the warehouse staff and Occupational Therapist. There will be an element of training and demonstrating equipment for daily living to prescribers and will support a candidate in developing training and delivery skills. You will support the Occupational Therapist in answering calls and queries from Safe+Well?, our online service for self-funders. Occupational Therapy Assistant duties include but not limited to: ? Cataloguing special equipment effectively, keeping the on-line catalogue up to date ? Liaising with prescriber about equipment available and signposting to recycled equipment where possible enabling savings for the commissioners ? Document and keep records of savings for commissioners ? Liaison with equipment companies about special equipment, parts and repairs ? Attending Equipment Review Groups on behalf of NRS when necessary ? Providing training to prescribers, as appropriate and supported by the OT, on new items of equipment and equipment on the standard equipment catalogue. ? Supporting the OTs in developing special projects as agreed with the commissioners ? Raising collections on iRIS4 for equipment that is no longer required by the service user ? Keeping an accurate record of work undertaken ? Answer calls and queries form Safe+Well?, our online service for self-funders ? Responding to telephone or email queries from prescribers and commissioners ? Offering support or training either over the phone or face to face regarding the use of IRIS and the special equipment ordering process. ? Supporting the Customer Support Assistants in their daily contact with prescribers and their queries. Occupational Therapy Assistant Keys Skills and competencies include: ? Relevant additional qualifications e.g. NVQ Level II / III in Health and Social Care ? Demonstrate an appropriate level of knowledge and skills in the field of the equipment needs of adults. ? Proficient IT skills ? Demonstrate an appropriate level of knowledge of conditions and disability ? Have experience of working with people who have a disability ? Work with the NRS OT and prescribers to promote effective partnership working. ? Work in partnership with Adult Social Care, therapy and community nursing staff in Kent, the community equipment service, and other agencies as necessary. ? Attend or lead meetings as and when required ? Participate in NRS Healthcares appraisal and supervision processes ? Fully compliant with all relevant mandatory training as and when required. ? Participate in service development and training as required. Working at NRS: ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, life assurance, childcare vouchers, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Company sick pay scheme which increases with service ? Participation in our employee recognition scheme This position will be subject to an Enhanced Disclosures and Barring Service check
Reference:
Bard00002539
Job Type:
Temporary
Industry:
Medical/Pharmaceutical
Location:
Bardon
Role: Product Sales Purchasing Administrator Reports to: Head of Supply Chain Location: Bardon / based from home Salary: £22000-25000 Hours: 37.5 hrs per week, Mon-Fri Role Purpose: Working as part of the Product Sales Purchasing team responsible for all aspects of buying and inventory management for a designated range of products held within the NRS main Distribution Centre. Main duties: To monitor and manage stock replenishment in DC. To place orders according to the purchasing schedule. To follow/monitor the purchase orders until goods are delivered as per the order requirements. To coordinate with QA ensuring the stock meets the quality required. To resolve delivery issues raised by the warehouse by liaising with suppliers quickly and efficiently. To expedite all outstanding orders on a weekly basis ensuring system delivery dates are updated and accurate for all users to view. To resolve day to day customer queries on all products and orders, liaising with customer services. To resolve all invoice queries. To take a proactive approach to reduce out of stocks. To produce & monitor supplier performances reports and take steps to rectify non-conforming suppliers. Key Competencies/Skills: Excellent verbal and written communication skills. Positive, can-do attitude, with drive to be successful. Organised, diligent, self-sufficient, and reliable. Strong team player. A desire to facilitate and embrace continuous improvement within the Business. Good understanding of Supply Chain processes and Procedures. Competent user of Microsoft Excel. Competent Mathematical skills. Have used an MRP/ERP in previous positions. Ability to work in an organised and methodical manner to meet timescales and deadlines is essential. Use of SAP is an advantage. In return we offer you the following: A chance to work as part of a great team doing a rewarding job Competitive salary and benefits Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) Pension scheme Entitlement to Employee Assistance Program and Bike to Work scheme Access to exclusive employee discounts and savings Role progression opportunities A chance to work as part of a great team doing a rewarding job To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an enhanced Disclosures and Barring Service Check.
Reference:
West421300002723
Job Type:
Permanent
Industry:
Automotive
Location:
Littlehampton
Role: Driver Technician Location: Littlehampton Salary: £22,318.00 per annum Hours: Full Time, 42.5 hours, Mon-Fri 0800 - 1700 with Occasional Mon-Sat 1200 - 2100 (Day in Lieu given) Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In return we offer you the following: ? Full training and NRS branded uniform ? Regular shift patterns ? Use of a company fleet vehicle for travel to and from work (subject to T&C) ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. Travelling will be necessary within this role and on occasions to other NRS Service Centres or Head Office in Leicestershire. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
Reference:
West421300002724
Job Type:
Permanent
Industry:
Automotive
Location:
Littlehampton
Role: Driver Technician Location: Littlehampton Salary: £22,318 per annum Hours: Full Time, 42.5 hours a week, Mon-Fri 1200 - 2100 Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In return we offer you the following: ? Full training and NRS branded uniform ? Regular shift patterns ? Use of a company fleet vehicle for travel to and from work (subject to T&C) ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. Travelling will be necessary within this role and on occasions to other NRS Service Centres or Head Office in Leicestershire. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
Reference:
Clin00002737
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon Hill - Head Office
Role: Occupational Therapist Assistant - Product Sales Location: Bardon, Leicestershire Salary: £20,330 - £21,777 dependent on experience Hours: 37.5 hours per week, Mon-Fri , 8:30 - 16:30 We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. NRS Healthcare is the leading provider of Community Equipment, Technology Enabled Care, Wheelchair services and clinical services in the UK. We employ over 900 staff and work for over 40 Local Authorities, CCGs and NHS Trusts. We are also the leading supplier of aids for daily living to the public to support independent living. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Occupational Therapists and support staff are a pivotal part of the success of the service we provide to members of the public each day. The role will involve supporting the day to day Product Sales Customer Advice service, answering calls direct from customers, by telephone, by email and live chat. Offering advice on the most suitable product for their needs. The role also involves supporting the production of Community Equipment Catalogues and content for the NRS Website. Working with the Occupational Therapist and other team members across product management, product development, purchasing, digital and marketing teams to support the Product Sales Division. What we look for in an Occupational Therapist Assistant: ? With some experience and skills of working with older people and people with a disability ? With some experience of working within a health and/or social care setting ? Effective written and verbal communication skills ? Effective organisation and time management skills ? IT skills - excel particularly ? Good communication skills ? Ability to prioritise your work ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Excellent interpersonal skills ? Demonstrable knowledge and practice of good customer care skills. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, life assurance, childcare vouchers, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 35 days per year (inc banks) ? Company sick pay scheme which increases with service ? Participation in our employee recognition scheme and recommend a friend scheme
Reference:
Clin00002735
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon Hill - Head Office
Role: Occupational Therapist Assistant - Product Sales Location: Bardon, Leicestershire Salary: £20,330 - £21,777 pro rata dependent on experience Hours: 18.5 hours negotiable, Mon-Fri We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. NRS Healthcare is the leading provider of Community Equipment, Technology Enabled Care, Wheelchair services and clinical services in the UK. We employ over 900 staff and work for over 40 Local Authorities, CCGs and NHS Trusts. We are also the leading supplier of aids for daily living to the public to support independent living. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Occupational Therapists and support staff are a pivotal part of the success of the service we provide to members of the public each day. The role will involve supporting the day to day Product Sales Customer Advice service, answering calls direct from customers, by telephone, by email and live chat. Offering advice on the most suitable product for their needs. The role also involves supporting the production of Community Equipment Catalogues and content for the NRS Website. Working with the Occupational Therapist and other team members across product management, product development, purchasing, digital and marketing teams to support the Product Sales Division. What we look for in an Occupational Therapist Assistant: ? With some experience and skills of working with older people and people with a disability ? With some experience of working within a health and/or social care setting ? Effective written and verbal communication skills ? Effective organisation and time management skills ? IT skills - excel particularly ? Good communication skills ? Ability to prioritise your work ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Excellent interpersonal skills ? Demonstrable knowledge and practice of good customer care skills. In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, life assurance, childcare vouchers, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 35 days per year (inc banks) ? Company sick pay scheme which increases with service ? Participation in our employee recognition scheme and recommend a friend scheme
Reference:
Clin00002736
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Bardon Hill - Head Office
Role: Occupational Therapist - Product Sales Location: Bardon, Leicestershire Salary: £25,655 - £32,300 pro rata dependent on experience Hours: 18.5 If you're looking for something different and want to use your Occupational Therapy skills in new and exciting ways this could be the job for you! NRS Healthcare is the leading provider of Community Equipment, Technology Enabled Care, Wheelchair services and clinical services in the UK. We employ over 900 staff and work for over 40 Local Authorities, CCGs and NHS Trusts. We are also the leading supplier of aids for daily living to the public to support independent living. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Occupational Therapists and support staff are a pivotal part of the success of the service we provide to members of the public each day. The role will involve using your OT skills and knowledge to assess the needs of individuals. Offering advice and recommendations to Product Sales Customers and supporting the OTA product advice team. The role also involves supporting the production of Community Equipment Catalogues and content for the NRS Website and training of NRS staff. Working across product management, product development, purchasing, digital and marketing teams to support the Product Sales Division. Carry out occupational therapy assessment as offered to retail customers and recommending product that are needed to promote independence in the home. What we look for in an Occupational Therapist: ? Experience and skills of working with older people and people with a disability ? Experience of working within a health and/or social care setting ? Effective written and verbal communication skills ? Effective organisation and time management skills ? IT skills - excel particularly. ? Ability to prioritise your work ? Ability to motivate others ? Ability to use own initiative ? Positive attitude ? Willingness to learn ? Excellent interpersonal skills ? Demonstrable knowledge and practice of good customer care skills. ? Ability to deliver training In return we offer you the following; ? A chance to work as part of a great team doing a rewarding job ? Competitive salary and benefits package such as pension, life assurance, discounts and offers ? Enhanced holiday of 33 days per year (inc banks) which increases with service up to 35 days per year (inc banks) ? Company sick pay scheme which increases with service ? Participation in our employee recognition scheme and recommend a friend scheme
Reference:
Buck426100002720
Job Type:
Permanent
Industry:
Healthcare / Socialcare
Location:
Aylesbury
Role: Driver Technician Location: Aylesbury Salary: £21,000 per annum Hours: Full Time, 42.5 hours, Mon - Fri 8.00am-5pm 30 minutes lunch Come and join team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In return we offer you the following: ? Full training and NRS branded uniform ? Regular shift patterns ? Use of a company fleet vehicle for travel to and from work (subject to T&C) ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. Travelling will be necessary within this role and on occasions to other NRS Service Centres or Head Office in Leicestershire. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
Reference:
West421300002722
Job Type:
Permanent
Industry:
Automotive
Location:
Littlehampton
Role: Driver Technician Location: Littlehampton Salary: £22,318 per annum Hours: Full Time, 42.5 hours, Mon-Fri 0800 - 1700 with Occasional Mon-Sat 1200 - 2100 (Day in Lieu given) Come and join our team of drivers delivering healthcare equipment to peoples homes to improve their lives. This is a delivery job that makes a difference. Youre required to deliver, and install, items of healthcare equipment into people homes. Full training provided with state of the art technology systems to support you. We are looking for drivers who care about people and want to make a difference in their local community. This is a job where the focus is on the quality of care provided at each delivery. What you do, enables people to be cared for at home with some independence. It matters. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Driver Technicians are a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's lives. Duties of a Driver Technician ? To collect, deliver and install a varied assortment of healthcare equipment to our service users. ? To demonstrate when required the use and function of the equipment (as per induction training). ? To follow a prescheduled route ensuring the smooth and timely delivery of our equipment. ? Report or handle any queries, questions or issues during visits. ? To log all activity on company provided scanners. ? There will be a requirement to work on a rota basis to support out of hours' activity, for which you will receive a one-off bonus payment plus overtime for all hours worked. What we look for in a Driver Technician ? To hold a current, valid driving licence. Experience in driving a company vehicle preferred. For insurance purposes you must have held a UK driving licence for at least 3 years. ? Basic DIY skills and be physically fit as the role will involve lifting and carrying equipment. ? Understanding of Health and Safety practices. ? Excellent customer service skills, friendly and approachable as you will be dealing with members of the public, many of whom are elderly or vulnerable. ? Good communication skill, resilience, flexibility and an empathetic nature. As this role is working in regulated activity you would be subject to an enhanced DBS disclosure. In return we offer you the following: ? Full training and NRS branded uniform ? Regular shift patterns ? Use of a company fleet vehicle for travel to and from work (subject to T&C) ? Competitive salary and benefits, paid overtime and on call time ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Programme and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. Travelling will be necessary within this role and on occasions to other NRS Service Centres or Head Office in Leicestershire. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK.
Reference:
Leic426400002714
Job Type:
Temporary
Industry:
Customer Service
Location:
LEICESTER SERVICE CENTRE
Job Title: Customer Service Advisor with remote capabilities - candidates need to be based within driving distance to the main location Reporting to: Customer Service Manager Location: Leicester, South Wigston Salary: £17,500 per annum and paid overtime Hours: Full Time BANK/TEMP CONTRACT, 37.5 hours a week, Mon-Sat Job purpose NRS Healthcare is the UK's leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within the healthcare sector. Our services allow people to remain in their homes, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most. We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day. Our Customer Service Advisors are first point of contact for many of our customers and a pivotal part of the success of the service we provide. This is a fast-paced, challenging role which can make a real difference to people's everyday lives. Our Customer Service Advisors deal with the day-to-day communication between NRS, prescribers and clients, using telephone and other communication channels. Also, they ensure that NRS systems are appropriately updated in a timely and effective way. Key Duties of a Customer Service Advisor ? To be the first point of contact for our service users. ? To communicate to our Driver Technicians and Service Engineers, providing allocations for re-bookings and call outs. ? To book in the delivery and collection of healthcare equipment with our service users. ? To arrange the service and repair of certain items with our service users. ? To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external). ? To comply to processes and procedures. ? To effectively manage stock queries and out of stock process. ? To update the systems in a timely manner and maintain filing systems and records. What we look for in a Customer Service Advisor ? IT literacy and administration skills, the ability to undertake order processing and update systems. ? Excellent customer service skills, friendly and approachable telephone manner. ? Ability to work well under pressure, resilience when needed and an empathetic nature. ? A team worker with a flexible approach and good communication skills. ? Attention to detail and organisation skills. In return we offer you the following: ? Full training ? Competitive salary and benefits and paid overtime ? Excellent enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks) ? Pension scheme ? Entitlement to Employee Assistance Program and Bike to Work scheme ? Access to exclusive employee discounts and savings ? Role progression opportunities ? A chance to work as part of a great team doing a rewarding job To be noted: This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the professional and operational managers. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder. NRS Healthcare is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. Under the Immigration, Asylum and Nationality Act 2006, prospective employees are advised that they will be required to provide documentary evidence to support their right to work in the UK. This position will be subject to an basic Disclosures and Barring Service Check.